Returns


ORDER INFORMATION

Once your order has been shipped no cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at info@redcymbals.com and we will attempt to correct the mistake.

Please Note: Product colour may differ slightly from photos due to lighting/monitor settings. 

 

RETURN CONDITIONS

We are happy to exchange your product if you change your mind for a credit note, on the strict conditions that it is:

  • Within 7 days of purchase.
  • The product is unused and in original condition.

Return shipping is payable by the customer.

No returns on sale items, for change of mind.

Once your return is received at our warehouse, you will be issued with a Credit Note via email, which will allow you to repurchase any item of your choice. Credit notes are valid for 12 months.

 

HOW DO I RETURN AN ITEM?

Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

Red Cymbals
9 Trinity Way
Pakenham Victoria
Australia 3810

Returned products are assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you. 

FAULTY ITEMS

We thoroughly inspect all goods before they are sent out to you. We do not offer refunds for change of mind or incorrect selection of product.

Red Cymbals are happy to help you out with a refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty due to manufacturing fault.

If you have any questions please email us at: info@redcymbals.com or message us through Facebook Messenger.